LUMIQ PTY LTD
ABN 24 672 771 774
Unit 13, 58 Willandra Drive, Epping VIC 3076
Phone: 1300 058 647
Email: hello@lumiq.com.au
Website: www.lumiq.com.au
Last updated: 7 May 2026
LUMIQ PTY LTD, trading as Lumiq, respects your privacy and is committed to protecting the personal information we collect, hold, use and disclose.
This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to personal information collected from clients, prospective clients, website visitors, suppliers, contractors, job applicants and other individuals who interact with Lumiq.
By using our website, contacting us, engaging our services, submitting an enquiry or otherwise providing personal information to us, you agree to the terms of this Privacy Policy.
The types of personal information we collect may include:
We do not intentionally collect sensitive information, such as health information, government identification documents, criminal history, racial or ethnic origin, religious beliefs or political opinions.
If you provide sensitive information to us voluntarily, we will only use it for the purpose for which it was provided, unless otherwise required or permitted by law.
We may collect personal information when you:
We may also collect information automatically through cookies, pixels, analytics tools and similar technologies when you use our website.
We collect, hold, use and disclose personal information for purposes including:
As part of providing our services, clients may provide Lumiq with access to third-party platforms, including but not limited to:
Where access is provided, we use it only for the purpose of delivering agreed services, managing campaigns, implementing tracking, reviewing performance, providing reporting or carrying out authorised work.
Clients are responsible for ensuring that any access they provide to us is authorised and appropriate.
Our website uses cookies and similar technologies to support website functionality, measure performance, understand user behaviour and support advertising or remarketing activity.
These technologies may collect information such as:
We may use platforms such as:
Our website uses a cookie banner to provide information about cookies and tracking technologies.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality or performance of our website.
We may use your personal information to send marketing communications, updates, service information, newsletters or promotional material where you have consented or where permitted by law.
We may use platforms such as Klaviyo and Lumiq’s privately built CRM to manage marketing communications.
We do not currently send SMS marketing.
You may opt out of email marketing at any time by using the unsubscribe link in our emails or by contacting us at hello@lumiq.com.au.
We may disclose personal information to third parties where reasonably necessary for our business operations or service delivery.
This may include disclosure to:
We only disclose personal information where it is reasonably necessary for the purpose for which it was collected, where you have consented, or where required or permitted by law.
Some of the platforms, service providers, contractors or technology systems we use may store, process or access personal information outside Australia.
This may include countries such as:
We may also work with contractors or service providers located outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that information is handled securely and in accordance with applicable privacy obligations.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored in Lumiq’s private CRM, private cloud server, email systems, business systems and other secure platforms used for service delivery.
Security measures may include:
No method of transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide our services, manage business operations, maintain records, resolve disputes and comply with legal, accounting and regulatory obligations.
As a general approach, Lumiq may retain relevant business and accounting records for up to 7 years, or for any other period required by law.
Where personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted to retain it.
You may request access to the personal information we hold about you.
You may also request that we correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.
To make an access or correction request, please contact:
The Privacy Officer
Email: hello@lumiq.com.au
Phone: 1300 058 647
We may need to verify your identity before responding to your request.
We will respond to access and correction requests within a reasonable timeframe and aim to respond within 30 days.
In some circumstances, we may refuse access or correction where permitted by law. If this occurs, we will explain the reason where appropriate.
If you have a concern or complaint about how we have handled your personal information, please contact us first so we can try to resolve the matter.
Privacy complaints should be directed to:
The Privacy Officer
LUMIQ PTY LTD
Unit 13, 58 Willandra Drive, Epping VIC 3076
Email: hello@lumiq.com.au
Phone: 1300 058 647
We will review your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC is the Australian regulator responsible for privacy and information access rights.
Our website, emails or digital content may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policies of those third parties before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations or privacy practices.
The updated version will be published on our website with the updated date shown at the top of the policy.
For privacy enquiries, access requests, correction requests or complaints, please contact:
The Privacy Officer
LUMIQ PTY LTD
ABN 24 672 771 774
Unit 13, 58 Willandra Drive, Epping VIC 3076
Phone: 1300 058 647
Email: hello@lumiq.com.au
Website: www.lumiq.com.au
